Terms & Conditions

*** ENGLISH ***

Please read carefully our terms & conditions before do any reservation.       

 

Payment Terms & Conditions:

  • Deposit required to hold the date. We will send a confirmation letter after the deposit is received.
  • Full payment should be received before the venue day. Bank transfer or online payment must be transferred 1 week earlier the venue’s date and please pay in full amount. Some bank fees or charges will be buyer’s/customer’s responsibility. If you don’t mind check your nearby bank for transfer charge. Some of the time the sum that you sent not the same sum as we receive. In the event that this case happened then we will send you a print screen of our account and calculated as the sum that we received. We will charge 4% extra charges if pay through Paypal.
  • Up front payment is not refundable if any cancellation happens with the exception of power majeure happened.
  • Photographer/videographer obligation might be restricted to a full refund of any deposits and charges paid if any unexpected power majeure happened.


Photography Terms and Condition:

Photographs delivery time may vary.

  • Pre-wedding photograph session: 14 working days after the service date in low season up to 45 working days after the service date in high season period.
  • Wedding photography: subject to duration of photography services. The more drawn out of photography services implies we will produce more photographs and it will require longer time for post processing. For the most part we may convey the outcome in 20 working days after the service date in low season or maximum 60 working days in high season.
  • Album delivery time: around 2 months. We will send a layout to approve before we print.
  • For the most part we do wedding photography in photojournalistic or sincere style. We will take the moment around us. In the event that you have any photographs demand with somebody or any set up images/pictures, please inform ahead of time. Any photography requests with somebody, location or style can’t be authentically taken. The greater part of the requests ought to be a set up pictures, even it looks natural, however need to set up to be that way.
  • We attempt to cover as much photographs as we can, but sometimes the wedding location is too huge and some of the time we have to travel from one point then onto the next point. We can’t cover anything during our travel time. In the event that you hold your venue in enormous resort or have 2 distinct locations for getting prepared and the wedding ceremony, then I recommend to arrange carefully and get some information about what sort of photographs that you truly need to have before the photographer leave to other wedding region.
  • We only give JPEG format of photographs. Any request of RAW format will be in extra charges of USD300 (included hard disk+shipment).
  • All copyrights have a place with photographer(s); he/she has the privilege to utilize/demonstrate some photographs to different customers for marketing purpose.  Please visit these websites for more understanding about copyright of photos.
    http://www.ppa.com/about/content.cfm?ItemNumber=1720
    http://www.copyright.org.au/admin/cms-acc1/_images/34402631850404697939e3.pdf
    http://www.copyright.gov/help/faq/faq-fairuse.html
  • We will delete all of the files in our server 6 months after our service date. We will not give any support for any issue if already over 6 months of time.

 

Video Terms and Condition:

  • Delivery (result) time around 2-3 months of time
  • Shipment by courier to Asia/Australia countries effectively included and typically just takes 2-4 working days.
  • Any song request must inform to us before the service date subsequent to the song/music will affect our video shooting style. On the off chance that up to the venues date still no request then we considered that we pick the song/music for customer. Changing song request after the wedding day will occur extra charges. In the event that no request that implies our video editors have the privilege to pick the appropriate background songs for your clips. We have the rights to reject one or some background music’s/melodies if our editors discovered it not suits your clip.
  • 1x (once) revision allowed for highlight (short version cut) only, but in the event that you are not all that acquainted with video editing then we suggest don’t change so much. On the off chance that you don’t like the second (revised) version then you may still request the primary version of video clip. Any revision will require significant time, kindly don’t rush. All of our video editors are genuine artist that need inspiration to make a decent clip. No revision for documentary video (long version video) since its all in order and nothing you can change with it.
  • Due some individuals require faster result for their reception in the place where they grew up or any other reason, there is a discretionary to do quick editing of highlight video. We might deliver the highlight/short edition of video inside 10 days. However, no revision permitted inside that period. If you like to have a revision we might do it in normal delivery time (2-3 months). Documentary video remain will be conveyed 2-3 months after the big day.
  • We will delete all of the files in our server 6 months after our service date. We will not give any support for any issue if already over 6 months of time.
  • We have the right to utilize/demonstrate the clip on our site as our portfolio.

 

Terms of Aerial video:

  • Bad weather so our drone not suitable to fly
  • Our drone have done the flight but the wind is excessively solid and affect the camera movement (shake) so the outcome can’t be use
  • Our drone has an accident or crash
  • Or any other condition that totally (100%) we can’t utilize the video result.

If one of the above conditions happened then we will refund or deduct the fee of this option

 

Files Handling:

We had experience from a little number of customers before that they haven’t reply our emails yet, up to today. Some of them use dedicated email which is only for wedding purpose and I believe they forgot the password. Please be noted that we will delete all files 6 months after our service date. We don’t accept any revision of photograph’s album or video 6 months after your wedding or pre wedding day. A debt of gratitude is in order for your cooperation to reply our email.

 

Please do not hesitate to contact us for further information that you may need.

 

With Kind Regards

 

Iwan


*** 中文 ***

请在预约我们的服务之前,仔细阅读我们的服务条款。

Iwan Photography只是提供发布服务,来帮助新婚夫妻寻找最佳的摄影师。每个摄影师都是独立的商业个体,他们负责管理自己的服务。这些独立的机构具有出色的预算结构和套餐服务,来满足您的要求,

 

支付条款

  • 预约日期需要支付定金。在收到定金后,我们会发送一份确认信。
  • 我们需在拍摄日之前收到全额付款。银行转账或是在线支付需要在拍摄日之前一个星期完成,并请支付全额。买家/客户需要负担银行的手续费。如果您不介意的话,请查询您附近银行的转账手续费。有些时候,您转账的总金额并非是我们收到的总金额。如果遇到这种情况,我们会发送给您我们账户的截图,并以此作为我们收到的总金额。对于Paypal支付,我们将额外收取4%的手续费。
  • 除非出现不可抗力因素,如果取消预约,预付款将不退款。
  • 如果出现不可抗力因素,摄影师/摄像师的职责可能将仅限于全额退款所有已支付的定金和付款。

 

摄影条款

  • 照片交付时间可能不尽相同。婚纱摄影:淡季,服务之后5个工作日。旺季,最多20个工作日。
  • 婚礼摄影:交付时间根据摄影服务时间的长短有所不同。摄影服务时间越长,意味着照片越多,我们后处理所需的时间也就越长。大多数情况下,在淡季,我们会在拍摄完成后7个工作日内完成交付。而在旺季,交付时间最长可达20个工作日。
  • 相册交付时间:大约2个月。在印刷之前,我们会发送一个布局预览供您确认。
  • 在大多数情况下,我们以新闻摄影风格或写实风格来进行婚纱摄影。我们会记录身边的时刻。如果您有特别的摄影要求,请提前提出。一切需要与某人,在某地或是要求某种风格的照片都需要提前布置,即时看起来很自然,也需要提前都布置完成。
  • 我们会尽可能多拍照,但是某些时候婚礼现场太大,以至于我们需要从一个地方去到另一个地方。我们在路途中无法拍照。如果您的婚礼在一个巨大的场馆举行,或是您有2个不同的婚礼场所,那我推荐您仔细安排,并在摄影师去到另一个场所之前,告诉摄影师您需要什么样的照片。
  • 我们只交付JPEG格式的照片。如果需要RAW格式的照片,需要额外支付300美元(包括硬盘+快递费)。
  • 摄影师拥有照片的版权。他/她有权以营销目的使用或向其他客户展示照片。请访问以下网站来了解更多关于照片版权的信息。
    http://www.ppa.com/about/content.cfm?ItemNumber=1720
    http://www.copyright.org.au/admin/cms-acc1/_images/34402631850404697939e3.pdf
    http://www.copyright.gov/help/faq/faq-fairuse.html

 

摄像条款

  • 交付时间约为2-3个月。
  • 快递至亚洲国家或是澳大利亚的费用已包括在其中,一般只需要2-4个工作日。
  • 任何您所要求的配乐必须提前告知我们,因为不同的音乐会影响我们的摄像风格。万一在摄像当天还没有提出配乐要求,那么我们将会为客户挑选音乐。在婚礼之后再改变背景音乐将需要支付额外的费用。如果客户没有提出配乐要求,意味着我们的剪辑师将有权为您挑选合适的背景音乐。我们有权拒绝您提出的背景音乐,如果我们的剪辑师发现此音乐不合适的话。
  • 精华(短片)将有一次修改的机会,但是如果您不熟悉视频剪辑,那我们建议您不要修改太多内容。万一您不喜欢第二版(修改后的版本),那么您仍然可以选择第一版的视频。任何的修改都需要大量的时间,请勿催促。我们所有的视频剪辑师都是真正的艺术家,他们需要灵感来剪出优秀的片子。
  • 由于某些原因客户需要更快的交付时间,可以选择精华短片的快速剪辑服务。我们可能只需10天就可交付精华短片,然而,在那段时间内将不允许任何修改。如果您想要修改,我们可能以正常的交付时间来做剪辑(2-3个月)。婚礼的记录片将在婚礼后2-3个月交付。
  • 我们会在服务完成6个月后删除所有的资料。在6个月之后,我们将不对任何问题提供任何的支持。
  • 我们有权在我们的网站使用或展示您的视频,作为我们的作品集。

 

航拍条款

  • 恶劣天气,我们的无人机不适合飞行
  • 我们的无人机完成了飞行,但是由于风太大,摄像机剧烈摇晃,导致最终的视频无法使用
  • 我们的无人机发生事故或是坠毁了
  • 或者任何其他事件导致我们完全(100%)无法使用所拍摄的视频

如果以上任意一个条件发生,那么我们会退还或是减去这项服务的费用。

 

文件处理

我们遇到过有一小部分客户直到今天都从来没有回复过邮件。他们中有些人专门为了婚礼使用了新的邮箱地址,我认为他们把邮箱密码忘了。请注意,我们会在服务完成后6个月删除所有的文件。在婚纱摄影或是婚礼摄影6个月后,我们不再接受任何相册或是视频的修改要求。我们提前感谢您能配合回复我们的邮件。

 

如果您需要更多信息,请不要犹豫,立即联系我们

 

此致敬礼

 

Iwan